Privacy Policy

Last updated: 2026

simply-relax.co.uk ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including all associated content, functionality, and services offered on or through simply-relax.co.uk (collectively, the "Website").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Website includes:

Personal Data: Name, email address, postal address, telephone number, date of birth, and other identifiers you voluntarily provide when registering, contacting us, or submitting forms.
Technical Data: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and device identifiers.
Cookie Data: Information stored through cookies and similar tracking technologies (see Cookie Policy section below).
Usage Data: Information about your interactions with the Website, including clicks, page performance, and navigation patterns.
Affiliate Data: Information necessary for affiliate commission tracking and performance measurement.

How We Use Information

We use the information we collect for the following purposes:

To operate, maintain, and improve the Website and our services
To process affiliate commissions and track referrals to Mystake and partner casinos
To conduct analytics and understand user behaviour patterns
To respond to inquiries and provide customer support
To send periodic emails regarding updates, promotions, or other information
To detect, investigate, and prevent fraudulent or illegal activity
To comply with applicable legal and regulatory obligations
To personalise your experience and deliver targeted content

Cookie Policy

We use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us understand your preferences and improve our Website.

Types of Cookies We Use:

Essential Cookies: Required for basic Website functionality and security.
Analytics Cookies: Help us understand how you use the Website to measure performance and identify improvements.
Affiliate Tracking Cookies: Enable us to track referrals to partner casinos and calculate commissions accurately.
Marketing Cookies: Allow us to deliver targeted content and measure the effectiveness of promotional campaigns.

Cookie Opt-Out: You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling certain cookies may affect Website functionality. You may also opt out of third-party analytics services through available opt-out mechanisms.

Third-Party Links

Our Website contains links to third-party websites, including Mystake and other affiliated casinos and gambling operators. We are not responsible for the privacy practices, content, or policies of these external websites. When you click on links to third-party sites, you leave our Website, and we encourage you to read the privacy policies of those sites before providing any personal information or engaging in transactions.

Third-party operators may collect information independently and are responsible for their own data handling and compliance with applicable laws.

Your Rights

UK and EU Users (GDPR): If you are located in the United Kingdom or European Union, you have the following rights regarding your personal data:

Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure (right to be forgotten) in certain circumstances
Right to restrict processing of your data
Right to data portability
Right to object to processing, including for marketing purposes
Right to lodge a complaint with your local supervisory authority

US Users (CCPA/CPRA): If you are a California resident, you may have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to know, delete, correct, and opt-out of the sale of personal information.

To exercise any of these rights, please contact us using the details in the Contact Us section below.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods vary depending on the context of processing and our legal obligations.

For affiliate data, we retain transaction records for the duration necessary to calculate and process commissions, typically in accordance with accounting standards and tax requirements (generally 6-7 years in the UK).

When data is no longer required, we will securely delete or anonymise it, unless we are required to retain it by law.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about our privacy practices, please contact us:

Email: privacy@simply-relax.co.uk

Website: simply-relax.co.uk

We will respond to your request within 30 days or as otherwise required by applicable law.